Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a replacement option. To receive a replacement, please follow these steps:
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Return the Product: For damaged products, return the product to us in its original condition. Please ensure the item is properly packaged to prevent any further damage during shipping.
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Return Instructions: To initiate your return, contact our customer service team at jyelsjewelry@gmail.com within 5 business days upon receiving your order. You will be provided with a return authorization number and further instructions on how to send the product back.
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Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the item is defective or damaged upon arrival.
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Receive a Replacement: Once we receive the returned product, we will process your replacement and send it to you at no additional cost. Please allow 2 business days for processing.
If you have any questions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for shopping with us!